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FAQ

General

How to purchase?

Its very simple. Surf around the site and find a product or two you like. You click the ‘add to cart‘ button. Once paid via Paypal or Credit Card secure transfers (provided by FastSpring), you will be redirected to an order confirmation page. Download links will be instantly provided to you. We are hosted on good servers, so you should be getting your download fast, depending on your connection. For security, we limit the number of download attempts and time period that the links are active. However, if you have any trouble successfully downloading any or all of the data, just let us know and we’ll manage the issue.

We do strongly recommend that you use a high-speed internet connection when downloading our libraries, as these libraries may be very large in size, specially if based on sampled content. We also cannot guarantee that our servers are able to support any form of “download manager” software, so we suggest to disable them before trying any download of our products.

Send us an email, including your order reference number, if you’re having any trouble downloading your library and we’ll do whatever it takes to get your libraries to you quickly as possible.

We recommend using latest version of Firefox, which generally produces the fastest and most reliable download results as well optimal shopping experience. Unfortunately some versions of other internet browsers are having issues remembering items in the cart.

I don’t have a PayPal account. Can I use my credit card?

Yes. Our payment processor, FastSpring, allows you using your credit card without having a PayPal account.

Where do I put my Coupon?

Once you’re ready to complete your purchase, go to your cart and add the coupon code. Click on “Apply Coupon” and then you’re ready to checkout.

Credit card information

Audiority never see and/or store your credit card information since it is all handled by FastSpring or PayPal.

Accepted payments types

Anything that FastSpring allows, including PayPal, VISA, MasterCard, American Express.

Invoicing

All invoices will be processed by FastSpring. Be sure to provide all correct information and VAT, if available.

Software versions

All Audiority libraries require the full retail version of virtual instruments they’re developed for. Always keep your software updated and, please, let us know if you run into any trouble at all and we’ll see if we can find a work-around.

How to install the instruments

We use the Zip or RAR formats to compress our products. Once you’ve downloaded the archive file, extract it to wherever you like and follow the install instructions on the product page.

Here’s a link to Winrar for PC: http://www.win-rar.com/download.html
Here’s a link to UnRarX for OSX: http://www.unrarx.com/

We also suggest to keep a backup copy of your purchased products.

DVD deliveries and backups

We can provide CD/DVD and/or online backups of your purchases. You need to select the desired options on your cart before placing the order. Online backups will last for 1 year.


Plugins FAQ

License Files

Our plugins uses license files or serial numbers. In order to activate the plugin, you need to load your serial/keyfile by clicking to the Audiority logo and select Register. If the plugin runs in demo mode, the sound will briefly stop for few seconds every minute.

Can I resell my purchased plugin?

Yes. You are allowed to resell your own license to a new owner. If you purchased the plugin first hand from our site, the transfer will be free. A transfer fee of €10/$10 will be applied you purchased the plugin second hand from another user. Please get in touch with us with your order number and the details for the new owner.

I purchased a plugin from one of your resellers. What now?

You need to get a proper license from our authorization page. If you get a plugin bundle, please contact us with your recepit.


Libraries and Soundbanks FAQs

Where I can find my Omnisphere user patch folder?

On Mac:
Macintosh HD/Library/Application Support/Spectrasonics/STEAM/Omnisphere/Settings Library/Patches/User

On Windows Vista/Seven:
C:\ProgramData\Spectrasonics\STEAM\Omnisphere\Settings Library\Patches\User

Please remember that ProgramData is usually an hidden folder, so is faster to just type this path on your address bar.

On Windows XP:
C:\Documents And Settings\All Users\Application Data\Spectrasonics\STEAM\Omnisphere\Settings Library\Patches\User

I’m having issues with The Performer 300C in Kontakt 5.6.x

There is a product database file that Native Access updates every time it launches. To update the database, try the following:
1) Open NI’s Native Access program and log out. The log out option isn’t easy to see but find it and log out.
2) Close the program.
3) Run the program again AS ADMINISTRATOR.
4) Close Native Access program, but DON’T log out.
5) Run Kontakt again and The Performer should be there again.

It seems the logging in and out is necessary to properly refresh the database which NI’s development team has now updated.

If that doesn’t work, please download this XML file, uncompress it and move it into your NI Service Center / Access folder located here:
OSX: Macintosh HD > Library > Application Support > Native Instruments > Service Center
Windows: C > Program Files > Common Files > Native Instruments > Service Center