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FAQ

GENERAL FAQ

It’s very simple. Surf around the site and find a product or two you like. You click the ‘add to cart‘ button. Once paid via Paypal or Credit Card secure transfers (provided by FastSpring), you will be redirected to an order confirmation page. Download links will be instantly provided to you. We are hosted on good servers, so you should be getting your download fast, depending on your connection. For security, we limit the number of download attempts and time period that the links are active. However, if you have any trouble successfully downloading any or all of the data, just let us know and we’ll manage the issue.

We do strongly recommend that you use a high-speed internet connection when downloading our libraries, as these libraries may be very large in size, specially if based on sampled content. We also cannot guarantee that our servers are able to support any form of “download manager” software, so we suggest to disable them before trying any download of our products.

Send us an email, including your order reference number, if you’re having any trouble downloading your library and we’ll do whatever it takes to get your libraries to you quickly as possible.

We recommend using latest version of Google Chrome, which generally produces the fastest and most reliable download results as well optimal shopping experience. Unfortunately some versions of other internet browsers are having issues remembering items in the cart.

Yes. Our payment processor, FastSpring, allows you using your credit card without having a PayPal account.

Once you’re redirected to FastSpring payment page and you are ready to complete your purchase, add the coupon code and click on “Apply Coupon”. Then you’re ready to checkout.

Audiority never see and/or store your credit card information since it is all handled by FastSpring or PayPal.

Anything that FastSpring allows, including PayPal, VISA, MasterCard, American Express.

All invoices will be processed by FastSpring. Be sure to provide all correct information and VAT, if available, before finalizing your purchase.

We can provide CD/DVD and/or online backups of your purchases. You need to select the desired options on your cart before placing the order. Online backups will last for 1 year.

USER AREA FAQ

Go to the User Area page and fill the form. Be sure to use the same email address you used to purchase your products, otherwise your account will be empty.

If your email address is not recognized, it’s most likely that you never registered. User Area accounts are not automatically created when you purchase on our site.

In your User Area account you will find:

  • Installers and license files for plugins
  • Audiority Soundbank and Sample Libraries
  • Epic SoundLab sample libraries and tools
  • Most of our discontinued products (if you purchased them in the past)

If you purchased on of our products from a dealer who provides redeem codes, you’ll also find it in your account once you used the redeem code.

Please contact us with a list of your past email addresses and the final email address you wish to use for your current and future purchases. In this way we will be able to merge everything in one account.

PLUGINS FAQ

Save the license file you got with your purchase email (or via our User Area) anywhere on your computer.

Then, to activate the plugin, click on the Audiority logo and select “Register”. The Registration window will pop up allowing you to load the license file you got while purchasing the plugin.

Yes. You are allowed to resell your own license to a new owner. If you purchased the plugin first hand from our site, the transfer will be free. A transfer fee of €10/$10 will be applied you purchased the plugin second hand from another user. Please get in touch with us with your order number and the details for the new owner.

You need to get a proper license from filling the form on our redeem page. Once the process is completed, you’ll receive an email with all the installers and license files.

If you purchased a plugin bundle from one of our dealers, please contact us with your receipt.

Unfortunately, when you upgrade to High Sierra, your HFS+ file system will be automatically converted to the new APFS format. APFS does not support hard links and the links from ~/Library/Application Support/Logic and ~/Music/Audio Music Apps will break on those systems using this method of mirroring. In your Music directory you’ll find a broken symbolic link to Audio Music Apps that doesn’t go anywhere. If that’s your scenario, please do as follow:

  • Remove the broken “Audio Music Apps” symbolic link in Music
  • Create a new “Audio Music Apps” folder
  • In Finder’s menu, select Go->Go to Folder… and insert: /.HFS+ Private Directory Data
  • Once opened, go in Audio Music Apps, select all its content and press CMD+C
  • Go in your new Music\Audio Music Apps folder and press CMD+V

Once the copy is completed, you’ll be up and running again

LIBRARIES AND SOUNDBANKS FAQ

All Audiority soundbanks and sample libraries require the full retail version of virtual instruments they’re developed for. Always keep your software updated and, please, let us know if you run into any trouble at all and we’ll see if we can find a work-around.

We use the Zip or RAR formats to compress our products. Once you’ve downloaded the archive file, extract it to wherever you like and follow the install instructions provided with the product or on the product page.

Here’s a link to Winrar for PC: http://www.win-rar.com/download.html
Here’s a link to UnRarX for OSX: http://www.unrarx.com/

We also suggest to keep a backup copy of your purchased products.

On Mac:
Macintosh HD/Library/Application Support/Spectrasonics/STEAM/Omnisphere/Settings Library/Patches/User

On Windows Vista/Seven:
C:\ProgramData\Spectrasonics\STEAM\Omnisphere\Settings Library\Patches\User

Please remember that ProgramData is usually an hidden folder, so is faster to just type this path on your address bar.

On Windows XP:
C:\Documents And Settings\All Users\Application Data\Spectrasonics\STEAM\Omnisphere\Settings Library\Patches\User

Earlier versions of Omnisphere v2 lack this option from the Utility menu. Please update to the latest version.

There is a product database file that Native Access updates every time it launches. To update the database, try the following:
1) Open NI’s Native Access program and log out. The log out option isn’t easy to see but find it and log out.
2) Close the program.
3) Run the program again AS ADMINISTRATOR.
4) Close Native Access program, but DON’T log out.
5) Run Kontakt again and The Performer should be there again.

It seems the logging in and out is necessary to properly refresh the database which NI’s development team has now updated.

If that doesn’t work, please download this XML file, uncompress it and move it into your NI Service Center / Access folder located here:
OSX: Macintosh HD > Library > Application Support > Native Instruments > Service Center
Windows: C > Program Files > Common Files > Native Instruments > Service Center